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Quality Assurance Satisfaction Survey
Please rate your REALTOR® by checking the applicable boxes below. REALTOR's® Performance Evaluation Superior Good Satisfactory Needs
Improvement
1. KNOWLEDGE:
My REALTOR® was aware of the YES
current market trends and prices.
2. ATTENTIVENESS:
My REALTOR® listened to me YESand identified my goals and needs.
3. PROFESSIONALISM:
My REALTOR® was wellmannered, YESwell-spoken and projected a neat image.
4. PERSONALITY:
My REALTOR® was sensitive, YESfriendly and empathic.
5. COMMUNICATION:
My REALTOR® kept me YESinformed often by providing information and the transaction was clearly explained.
6. AVAILABILITY:
My REALTOR® responded to YEStelephone calls, e-mails and requests in a timely manner.
7. NEGOTIATION:
My REALTOR® was adept in YESnegotiating.
8. ORGANIZATION:
My REALTOR® was always YESprepared and attentive to details. 9. HOME BUYING OR SELLING EXPERIENCE: YES Please rate your overall experience with your REALTOR®.
ADDITIONAL COMMENTS:
I'm glad I had the opportunity to have Carol as my realtor during the purchase of my first home. I warned her during our first phone conversation and told her that in she would have to be very patient because I know how picky and indecisive I can be. She didn't see a problem and was willing to take me on. She was indeed very, very, very patient and understanding. Always willing to listen and come show me properties.
us homes on short notice and wherever they might be. I'll definitely recommend her to friends and
Would you be willing to refer your friends and family to this REALTOR®? Yes
May we use your comments in our marketing materials? Yes
Thank you for taking time to share your experience. Our business is built by providing exceptional service to our clients. If you know someone who is interested in buying or selling a house and who would like the personal attention we offer, please contact us.
Thank you again for your business.
John Horton
Broker/Owner
Quality Assurance Department
Corina Elizondo
Your name & address (please print)
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