| Quality Assurance Satisfaction Survey |
| Please rate your REALTOR® by checking the applicable boxes below. |
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| REALTOR's® Performance Evaluation |
Superior |
Good |
Satisfactory |
Needs Improvement |
| 1. KNOWLEDGE: My REALTOR® was aware of the current market trends and prices. |
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| 2. ATTENTIVENESS: My REALTOR® listened to me and identified my goals and needs. |
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| 3. PROFESSIONALISM: My REALTOR® was well-mannered, well-spoken and projected a neat image. |
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| 4. PERSONALITY: My REALTOR® was sensitive, friendly and empathic. |
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| 5. COMMUNICATION: My REALTOR® kept me informed often by providing information and the transaction was clearly explained. |
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6. AVAILABILITY: My REALTOR® responded to telephone calls, e-mails and requests in a timely
manner. |
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| 7. NEGOTIATION: My REALTOR® was adept in negotiating. |
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| 8. ORGANIZATION: My REALTOR® was always prepared and attentive to details. |
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| 9. HOME BUYING OR SELLING EXPERIENCE: Please rate your overall experience with your REALTOR®. |
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| Would you be willing to refer your friends and family to this REALTOR®? |
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| May we use your comments in our marketing materials? |
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No |
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| Thank you for taking time to share your experience. Our business is built by providing |
| exceptional service to our clients. If you know someone who is interested in buying or |
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| selling a house and who would like the personal attention we offer, please contact us. |
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| Thank you again for your business. |
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| John Horton |
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| Broker/Owner |
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| Quality Assurance Department |
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Colin Kuang
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