| Quality Assurance Satisfaction Survey |
| Please rate your REALTOR® by checking the applicable boxes below. |
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| REALTOR's® Performance Evaluation |
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| 1. KNOWLEDGE: My REALTOR® was aware of the current market trends and prices. |
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| 2. ATTENTIVENESS: My REALTOR® listened to me and identified my goals and needs. |
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| 3. PROFESSIONALISM: My REALTOR® was well-mannered, well-spoken and projected a neat image. |
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| 4. PERSONALITY: My REALTOR® was sensitive, friendly and empathic. |
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| 5. COMMUNICATION: My REALTOR® kept me informed often by providing information and the transaction was clearly explained. |
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6. AVAILABILITY: My REALTOR® responded to telephone calls, e-mails and requests in a timely
manner. |
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| 7. NEGOTIATION: My REALTOR® was adept in negotiating. |
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| 8. ORGANIZATION: My REALTOR® was always prepared and attentive to details. |
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| 9. HOME BUYING OR SELLING EXPERIENCE: Please rate your overall experience with your REALTOR®. |
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Jeff was a perfect fit for us. Never did he apply any pressure to speed up our decision making. He provided good and personal insight to every house we visited. He was extremely quick in handling our offers and was available at anytime for questions and/or concerns. Jeff was instrumental in helping us find the house that we love. |
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Would you be willing to refer your friends and family to this REALTOR®? |
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| May we use your comments in our marketing materials? |
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| Thank you for taking time to share your experience. Our business is built by providing |
| exceptional service to our clients. If you know someone who is interested in buying or |
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| selling a house and who would like the personal attention we offer, please contact us. |
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| Thank you again for your business. |
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| John Horton |
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| Broker/Owner |
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| Quality Assurance Department |
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Eduardo & Jessica Montañez
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